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Terms And Conditions

Returns Policy


Cancelling Orders

You can choose to cancel the order any time up to 14 days after you place it. If you choose to cancel after the goods are dispatched, you will be responsible for the postage costs and are fully responsible for ensuring items are returned to us in the same condition received. Any cancellations made before dispatch will be refunded in full.

If returned goods are not in the same condition that we dispatched them in we reserve the right to deduct a percentage from the refund cost or to refuse the return entirely.

To summarise you can nearly always return an item within this time frame as long as you have not opened, damaged, modified the item in any way and it remains sealed and in it's original condition. Opened or used items are not acceptable to return.

Payment
Payment for all orders is taken in full when the order is placed. This includes Pre-orders.

If you choose to pay by eCheck the goods will not be shipped until after payment has cleared and appears in our account.


Damaged/Faulty Goods

We quality check all Items prior to dispatch to make sure they are in the conditions that they are advertised.  

 

However should any goods be received damaged you must inform us within 14 days of receiving the order, we will then work out a solution for you at no cost to yourself. We reserve the right to refuse complaints of damage outside of the 14 day window, likewise we reserve the right to levy appropriate surcharges for issues raised after said 14 day period has expired.

If you have an issue with your order please email contact@protectandcollect.co.uk, provide a short description of your issue, order number and any pictures where relevant.

Shipping

We use Royal Mail 24/48 for the majority of our orders. For our heavier/bulkier orders we may use Parcelforce 48. Your goods should arrive in 3-5 business days. This may take longer due to covid-19, please allow additional time.

For pre-orders we use Royal Mail 48, your goods should arrive in 2-3 business days.

*we aim to get pre-orders to you on the day of release, but this connot be guaranteed. Please see out FAQ for more details on this.

For international orders you may be charged an import + handling fee (charged at your countries rate), please check your countries rates and take this into consideration when ordering. We are not liable for any additional costs once the item has left our premises.


Orders Lost In Transit

Should you report an item as having not being received, we reserve the right to re-send the original order rather than issue a refund.

If for any reason we cannot replace the order in full we will offer you a full or partial refund.


Errors With Orders

Although every care is taken to ensure absolute accuracy on the shipments we send out to you, there may be rare occasions where an error could have occurred at the time of dispatch or even in transit. In this circumstance you are required to notify us within 3 days of receipt of the delivery and we will do our best to resolve the problem straight away. Should we not hear from you within 3 working days of the deliveries receipt you are deemed to have accepted that the goods received are all correct and in order.

This clause is necessary as in many cases if acted on quickly mistakes with transit can be rectified if we contact the courier soon enough to investigate, but after a couple of days have passed it becomes a near impossibility to retrieve/recover items from the courier.

If after a longer period of time, there is irrefutable proof of a shortage such as a weight measurement from a courier we will endeavour to put any error on our part right as soon as possible.

Orders returned due to incomplete or erroneous address

It is the customers responsibility to provide a complete and correct delivery address. In the event that goods are posted but returned due to unknown delivery address or another error on the customers part we reserve the right to invoice for additional postage costs before dispatching item(s) again.

Pre-order policy

ANY order that includes a pre-order item will be held until all items can be dispatched together. Please bear this in mind when placing orders containing both in-stock and pre-order items.

Restriction of Goods

Protect and Collect reserves the right at our sole discretion to place limits on the quantity of certain items which can be ordered by an individual, household or on a single order. These restrictions may apply to orders placed via the same payment method or orders with the same billing, shipping addresses. We will always provide notification to a customer should any restrictions/limits be placed on an existing order. Protect and Collect reserves the rights to cancel any order without prior notification or reason.


Declining Of Trades

We advertise goods on our website and in doing so are not offering goods for sale; we are making an invitation to treat. When you, the customer buy items via our website you are making us an offer to purchase the goods, it's at this point that we "Protect and Collect" will decide whether to accept the offer.

If we decide not to accept your offer to purchase goods, we will inform you in writing as soon as possible and advise you of this decision.


Accuracy Of Description/Pricing

While we take the greatest care in providing accurate product descriptions, pricing information, images and so on there is always the chance of human error.

Should the event arise whereby an item is listed at the incorrect price or with the incorrect description, we have the right to cancel or refuse any orders placed for that item. Where an item is mispriced Protect and Collect may at our discretion contact you or cancel your order and notify you of such.

Customer service

Here at Protect and Collect we aim to provide the best service for all of our customers. Please contact us at contact@protectandcollect.co.uk if you need any help or have any issues.

 

Our Privacy Policy

Protect and Collect is committed to ensuring your privacy is protected. We use information in accordance with the Data Protection Act 1998.

When placing an order or using an online form on our website we need to know your name and other information such as postal address, e-mail address, telephone number and credit card details etc. We gather this information to fulfil your request and communicate with you on the matter at hand.

We use certain third parties to carry out tasks on our behalf. Activities typically involved include, delivering consignments, fulfilling orders, sending e-mails, processing credit card payments, and maintaining our customer database. These third parties have access to this information purely on the basis of conducting tasks on Protect and Collect instructions, not for their own use. We won't disclose your personal information unless obliged to, or allowed to do so by law, or where we need to in order to run our business (e.g. where other people process data for us). In such circumstances, we ask those people to give us confidentiality or non-disclosure undertakings.

We also collect information concerning your marketing preferences. We will from time to time contact you with targeted offers and information relating to product range updates but will do so in accordance with your preferences. You can opt-in and out at any time and can do so by contacting us online

How do we use your personal data?
Where appropriate, we use your personal data:

to provide goods and services to you or your organisation;
for basic profiling purposes;
to let you know about other goods and services in which you may be interested;
to inform you about changes and improvements to this website.
If you register or place an order, you will receive email communications alerting you to news and offers. You may choose not to receive these.

Inaccuracies and corrections
We aim to keep your personal data accurate and up to date. If you become aware of errors or inaccuracies, please contact us.

Changes to this policy
The Protect and Collect privacy policy may change at any time, so you may wish to check it each time you visit our website.

Cookies
There is some mystery surrounding what a cookie actually is but it in simple terms it is a piece of data stored on your computer that acts as an identifier for when you visit the site again. A link is made between you and the information you have provided to the website through the cookie. Certain advantages of cookies are that it helps keep your shopping basket separate from other users, keeps items in your basket between visits and offers an express checkout option.

It should be noted that cookies do not contain any personally identifying or financial information. The majority of web browsers automatically accept cookies; however your web browser can be altered to not accept them. If cookies are blocked it does prevent certain features of the website from working correctly.